Hartville Pet Insurance is a branded arm of PTZ Insurance Agency, an insurance agency founded in 1997. Hartville offers plans for cats and dogs ages eight weeks and up in all 50 states and Washington, D.C. The company sells one accident and illness policy and one accident-only policy, as well as two optional preventive-care packages. Policies are underwritten by United States Fire Insurance Company and administered by PTZ Insurance Agency.

Note: Coverage options and availability may vary depending on where you live and the age and breed of your pet.

Hartville pet insurance
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Hartville earned 4 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, coverage options and financial strength ratings.

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State availability
Coverage is available in all 50 states and Washington, D.C.

Hartville pet insurance plans
Complete Coverage
Complete Coverage is the name of Hartville’s standard accident and illness plan. In addition to covering accidents and illnesses, the plan covers hereditary conditions and behavioral issues, as well as more advanced services like stem cell therapy and cancer treatments.

Accident-only coverage
Hartville’s accident-only plan covers a range of treatments and services, such as end-of-life expenses, medical supplies, MRIs, poison control consultation fees and tooth extractions.

Preventive care
Hartville offers two preventive-care plans: basic and prime. These packages are optional and can be added to your policy for a fee. There are no deductibles or copayments; instead, you’re given a set budget per year for certain treatments. The basic package can help pay for services like dental cleaning, vaccinations and blood tests. The prime plan offers higher annual maximums, as well as coverage for spaying and neutering.

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What Hartville pet insurance covers
Hartville’s accident and illness plan covers the following services, conditions and treatments:

Hereditary conditions.

Behavioral issues.

Alternative therapy.

End-of-life expenses.

Intravenous fluids and medications.

Medical supplies, such as casts and splints.

MRIs, CT scans and X-rays.

Poison control consultation fees.

Prescription food (only for a covered condition).

Prescription medications.

Stem cell therapy.

Supplements (only for a covered condition).

Surgery and hospitalization.

Tooth extractions.

Vet exams and tests.

Cancer treatments.

Microchip implantation.

Curable preexisting conditions (only if the pet is cured and symptom-free for 180 days). Ligament and knee conditions are not included.

What’s not covered
Services, conditions and treatments not covered by Hartville’s accident and illness plan include:

Dental procedures.

Boarding fees.

Breeding treatments.

Cosmetic or elective procedures.

Dental cleanings (unless due to covered illness).

Experimental treatments.

Funeral services.

Grooming.

Herbal supplements.

House call fees.

Illnesses or injuries resulting from intentional actions or gross negligence.

Ligament and knee conditions.

Organ or heart valve transplants.

Incurable preexisting conditions.

Training.

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Hartville coverage options
Deductibles: You can choose an annual deductible of $100, $250 or $500.

Reimbursement amounts: 70%, 80% and 90%.

Coverage limits: Coverage limits range from $2,500 per year to unlimited.

Restrictions and waiting periods
Age restrictions: Dogs and cats ages eight weeks and up are eligible to apply. There is no maximum age limit.

Waiting periods: A waiting period is the time between when you buy the policy and when the coverage takes effect. Hartville has a 14-day waiting period for all conditions. If an accident or illness occurs during this time, it is considered a preexisting condition.

Discounts
Hartville offers a 10% discount for each additional pet you insure.

Consumer experience
Website: The website includes key details for each type of coverage available and allows you to download sample policies. You can log in to the member portal on the Hartville website, where you can view your policy, add pets, submit claims and access a 24/7 veterinary helpline.

App: The Hartville smartphone app offers many of the same features available in the web portal. You can file and track claims, add pets, view your policy, and find vets in your area.

Claims: You can submit and track claims using the online member portal or smartphone app. Claims must be submitted within 270 days of the service date.

Customer service: If you need assistance, you can reach Hartville by phone or email. Call centers are open Monday to Friday, 8 a.m. to 8 p.m. ET.

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