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Our take
AIG excels in policyholder loyalty. Of those customers Insure.com surveyed, 100% said they would renew a policy with AIG.
High customer loyalty was one of the key reasons AIG ranked among the top life insurers – the business came in eighth place in Insure.com’s Best Life Insurance Companies ranking.
The company did fairly well in other categories, including policy offerings. The company received 2.3 out of a possible 5 stars.
Below is Insure.com’s review of the company. It’s based on third-party metrics and an in-depth survey of insurance customers. Find the full methodology here, including an explanation of our survey scores.
Editor’s note: Earlier this year, after Insure.com’s Best Insurance Companies project was initiated, AIG rebranded its Life & Retirement business as Corebridge Financial. In our insurance consumer survey we listed the company as AIG and are doing so here.
Pros and Cons
- All customers surveyed plan to stay with the company
- Customer rated it fairly well for its policy offerings
- In ease of service and other categories, AIG’s score was average
How AIG scores on customer satisfaction
A happy customer is a loyal customer, and about 77% of AIG customers say they are satisfied with the insurer. That puts AIG in the middle of survey rankings. State Farm led the category.
J.D. Power rates AIG just below the industry average score of 774 with a rating of 744/1,000 in its 2022 U.S. Individual Life Insurance Study.
| Insurance company | Percent of customers that are satisfied | J.D. Power overall satisfaction score (out of 1,000) |
|---|---|---|
| AIG | 77% | 744 |
| State Farm | 91% | 839 |
| Prudential | 81% | 773 |
How AIG scores on ease of service
Policyholders want a smooth experience when they need to access, change, or get help with an insurance policy. AIG’s ease of service ranking is 77%, a score that puts it near the middle in this category. State Farm led the pack here.
| Insurance company | Percent of respondents that are satisfied with ease of service |
|---|---|
| AIG | 77% |
| State Farm | 91% |
| New York Life | 84% |
How AIG scores on policy offerings
For some consumers, a wide range of policy offerings is a key part of a good insurance policy.
About 77% of customers are satisfied with AIG’s policy offerings. A few insurers scored better, but some scored lower. State Farm received the highest scores in this category.
| Insurance company | Percent of respondents satisfied with the company’s policy offerings |
|---|---|
| AIG | 77% |
| State Farm | 89% |
| AAA | 78% |
How trustworthy is AIG?
Life insurance – like so many things in life – all comes down to trust.
Almost 70% of its customers rated AIG high in this category. The average score in this category among all the surveyed life insurers is 75%. State Farm scored well. But among ranked companies the next highest score in this category was 79%
| Insurance company | Percent of survey respondents who find the company trustworthy |
|---|---|
| AIG | 69% |
| State Farm | 86% |
| Northwestern | 79% |
Do AIG customers plan to renew?
Customers who are loyal to a company tend to stick with it year after year. This is where AIG shines: A full 100% of survey respondents say they plan to renew their coverage with AIG. That ties AIG with several other companies at the top of this list.
| Insurance company | Percent of survey respondents who plan to renew |
|---|---|
| AIG | 100% |
| Mutual of Omaha | 100% |
| Prudential | 100% |
AIG life product details
- Term life insurance
- Permanent life insurance
Other services offered
In addition to life insurance, AIG provides other types of individual insurance, including:
- Travel insurance
- Personal accident and health insurance
Company background
AIG is a global insurance company with operations in around 70 countries and jurisdictions. AIG’s roots began in 1919 when Cornelius Vander Starr established a general insurance company in Shanghai, China. The first U.S. office of American International Underwriters opened in New York in 1926, and the company’s headquarters moved to New York in 1939. The company continued to grow internationally for the next several decades.
In 1999, AIG acquired SunAmerica, a retirement and financial services company, and in 2001, AIG acquired American General Corporation, a life insurance company.
