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Our take
Almost 75% of Amica customers give it good marks for policy offerings and the company has the lowest number of complaints against it of all the life insurance companies Insure.com ranked.
The National Association of Insurance Commissioners compares insurers on how many complaints are filed with state regulators. If a company has a rate that is equal to its customer base, it receives a 1.0 score; if it has twice as many complaints as its share of the market, it gets a 2.0. Amica has a strong 0.17 score.
In Insure.com 2023 Best Life Insurance Companies, Amica ranked seventh with a 2.6 star rating out of five. Amica, a multi-line company, allows customers to bundle all of the basics of personal insurance – auto, home and life – in one place.
Below is Insure.com’s review of the company. It’s based on third-party metrics and an in-depth survey of insurance customers. Find the full methodology here, including an explanation of our survey scores.
Pros and Cons
- A low number of customer complaints
- Sells various insurance products, including auto and home
- Many competitors rank higher for ease of use
How Amica scores for customer satisfaction
Almost 70% of Amica life customers say they are satisfied or highly satisfied overall. However, a number of companies did better in this category, including State Farm, which did best here.
| Insurance company | Percent of customers that are satisfied |
|---|---|
| Amica | 68% |
| State Farm | 91% |
| New York Life | 82% |
How Amica scores on ease of service
When it came to ease of service, Amica landed in the second half of the companies we ranked. Customers of a few other companies said their insurer was easier to work with. State Farm did especially well here.
| Insurance company | Percent of respondents that are satisfied with ease of service |
|---|---|
| Amica | 58% |
| State Farm | 91% |
| Globe Life | 77% |
How Amica scores for policy offerings
This was one of Amica Life’s better categories, with 74% of customers satisfied with the company’s offerings. The company was still outranked by a few other life insurance companies in this category, including category winner State Farm.
| Insurance company | Percent of respondents satisfied with the company’s policy offerings |
|---|---|
| Amica | 74% |
| State Farm | 89% |
| AIG | 77% |
Do Amica customers plan to renew?
Of the Amica Life customers who responded, 84% said they would renew with the company. A few companies in this category had 100% of their customers saying they’ll renew.
| Insurance company | Percent of survey respondents who find the company best for renewing a policy |
|---|---|
| Amica | 84% |
| Prudential | 100% |
| Mutual of Omaha | 100% |
Amica life product details
- Term Life
- Whole Life
Other policies offered
- Auto
- Home
- Umbrella
- Condo
- Renters
- Marine
- Motorcycle
- Wedding & Event
- Small Business
- Retirement
- Flood
- RV & Trailer
States where Amica offers coverage
Company background
Amica was founded in Providence, Rhode Island in 1907 as the Automobile Mutual Insurance Company of America. It’s the oldest mutual insurer of automobiles in the country. Amica Life insurance was incorporated in 1969, expanding the company into the life insurance industry.
With 3,700 employees, it’s a smaller company. Amica is a mutual company, which means it’s owned by its policyholders and not stockholders.
