Our take

Globe Life rates well for overall customer satisfaction. The company also scored reasonably well in just about every other category in Insure.com’s survey of insurance consumers.

Overall, Globe Life ranked in ninth place in our Best Life Insurance Company rankings, receiving 2.1 out of 5 stars. The insurer also enjoys generally strong third-party ratings, including an A rating from AM Best for financial stability.

Below is Insure.com’s review of the company. It’s based on third-party metrics and an in-depth survey of insurance customers. Find the full methodology here, including an explanation of our survey scores.

Globe Life Ratings

Ranked No. 9 Overall

Overall Rating: 2.1

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Ease of service: 3.9

NAIC: 6.38

Customer Satisfaction: 3.7

AM Best Rating: A

Pros and Cons

How Globe Life scores on customer satisfaction

Almost 75% of the Globe Life customers rank the company highly for customer satisfaction, which puts it, along with Northwestern Mutual, in the middle of the pack among surveyed companies. 

However, Globe Life received an 812 out of 1,000 score for customer satisfaction in J.D. Power’s 2022 U.S. Individual Life Insurance Study, which is well above its average score of 774. State Farm, among the companies we ranked, received among the highest Insure.com survey and J.D. Power scores.

How Globe Life scores on ease of service

Ease of service is important for most policyholders — who doesn’t want their insurance policy to be hassle-free? Globe gets a score of 77% for ease of service, which is just below the survey average of 79%. State Farm was the only company to score higher than 90% in this category.

How Globe Life scores on policy offerings

Close to 70% of its customers rate Globe Life highly for policy offerings, but that puts the company in the bottom half of companies in this category.  Almost 90% of State Farm customers gave it a high score here.

How trustworthy is Globe Life?

Two-thirds of Globe Life’s customers give the company high marks for trust. In most cases, companies saw their percentages in this category fall in the 60% to 80% range. State Farm did the best among the ranked companies in this category, followed by Mutual of Omaha and Northwestern.

Do Globe Life customers plan to renew?

A good experience with an insurer creates loyal customers. And loyal customers stick with their insurer. Almost 95% of customers plan to re-sign with Globe Life, which is a pretty good score. However, 100% of the customers of a few other insurers said they would renew with their current company.

Globe Life life product details

• Term life insurance
• Whole life insurance
• Final expense insurance
• Accidental death insurance
• Mortgage protection insurance
• Children’s life insurance

Other services offered

• Cancer insurance
• ICU insurance
• Critical illness insurance
• Hospital insurance
• Accident insurance

Company background

Globe Life’s roots began in 1900 in Huntsville, Alabama, as Liberty National Life Insurance Company. In 1951, Globe Life Accident and Insurance Company was founded to provide affordable life insurance to families.

After a series of mergers and acquisitions over the next half-century, Globe Life became a subsidiary of Torchmark Corporation and then was renamed Globe Life in 2018. The company is headquartered in McKinney, Texas, near Dallas.

Resources & Methodology