Gauging an insurance company

Before buying with a company it is wise to check on a company’s financial strength and complaint record. The A.M. Best rating listed above gives you an idea of Allstate’s financial strength to pay claims. A complaint ratio can be found on the National Association of Insurance Commissioners (NAIC) site. The median complaint ratio from the NAIC is always 1.00. This means half of the insurers have a complaint ratio of under 1.00 and half have a ratio above. Basically, numbers lower than 1.00 are better with fewer complaints than the median and a number higher than 1.00 has more complaints than the median. For health insurance, Coventry Health (NAIC# 81973) had a complaint ratio of 15.72 for individual health and 2.53 for group health for 2018. 2019 complaint numbers will be available in 2020.

Company Background

Part of the Aetna family

A latecomer by industry standards, the company began in 1986 but quickly grew through a series of acquisitions. Acquired by Aetna in 2013, Coventry Health Care is a Maryland-based insurer operating a wide range of managed health care products including but not limited to HMO, PPO, POS, Medicare plans, Medicaid and Workers’ Compensation.

Coventry Health Care has a presence in all 50 states plus District of Colombia and Puerto Rico, however, its CoventryOne brand of plans is currently only available in 14 states: Arkansas, Florida, Georgia, Illinois, Iowa, Kansas, Louisiana, Missouri, Nebraska, North Carolina Pennsylvania, South Carolina, Utah and Virginia.

The Coventry app allows you to review your claim status, remember prescriptions, and view your medical plan usage including balances for deductibles, out-of-pocket maximums, and FSA accounts.

Contact information

Corporate headquarters

Coventry Health Care, Inc.
6730-B Rockledge Drive, Suite 700
Bethesda, MD 20817
(301) 581-0600