According to MarkNtel Advisors study the Global Unified Communications as a Service (UCaaS) Market is likely to grow at a CAGR of around 14.3% during the forecast period, i.e., 2023-28.

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Key Findings of the Study: Unified Communications as a Service market

Global Unified Communications as a Service (UCaaS) Market Key Driver:

Increasing adoption of distributed workforce & remote work trends continue to amplify the demand for UCaaS in order to increase productivity, improve internal communication, and bring cost-efficiency. Moreover, the mounting use of Application Programming Interface (API) with audio, messaging, programmable video, and other services to automate the communication process shall further provide the necessary impetus to the market expansion in the coming years.

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Scope of the Report and Unified Communications as a Service Market Segmentation:

By Function

  • Enterprise Telephony
  • Meetings (audio/video/web conferencing)
  • Unified & Instant messaging
  • Collaboration Platforms
  • Others (Reporting & Analytics, etc.)

By Size of Enterprise

  • Large (Headcount Above 500)
  • Medium (Headcount 101- 500)
  • Small (Headcount up to 100)

By End User Industries

  • IT/Telecom
  • BFSI
  • Government & Utilities
  • Education
  • Healthcare
  • Others (Consumer Goods, Hospitality, etc.)

By Delivery Mode

  • Managed Services
  • Cloud/Hosted Services

Here, the IT/Telecom sector is the largest end-user of UCaaS and holds the dominating position in the market.

Unified Communications as a Service Market Competitive Landscape

  • Microsoft Corporation
  • Cisco Systems, Inc.
  • Zoom Video Communications, Inc.
  • Avaya Inc
  • RingCentral, Inc.
  • Google Inc
  • Mitel
  • Vonage
  • LogMeIn
  • Orange Business Services
  • 8x8, Inc.
  • ALE
  • NEC
  • Huawei
  • Unify
  • GoTo
  • Windstream
  • Wildix
  • Dialpad
  • Sangoma

Geographical Analysis:

By Region

  • North America
  • Latin America
  • Europe
  • Middle East & Africa
  • Asia Pacific

Of them all, North America holds a majority share of the Unified Communications as a Service (UCaaS) Market. 

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