Why Work Here? “We are a fast growing company and this is an excellent role for someone that wants to be involved with marketing & work directly with CEO.” We are an online early stage company and have presence in the retail space for a medical device at-home product and have several online ecommerce platforms (i.e. Amazon, and many others) and we are seeking a reputation manager to help us monitor, analyze, respond, repair and seek out optimal solutions to our internal team for any problems or issues so that our Customer Service and mfg/engineering team might be able to fix. You must be able to assist with the mass emailing of our existing customers and be able to communicate with them and establish a rapport via drip campaigns if that's what it will take. The goal will be to we receive and maintain favorable reviews stand above unfavorable ones. In addition to building a consistent reputation across all web-based channels and platforms, the reputation manager’s job includes working with customer service and applying public relations strategies as well. Search engine management is also a key responsibility of ORM so as to counter negative search results. ORM also handles what should go out in media about the company and how to handle negative publicity even on the review websites like Facebook, Instagram, Glassdoor, Indeed, BBB, Amazon, and many other sites. This position will require the appropriate replies are responded to each of the reviews, queries or complaints that the customer may have. If you think you have the skills to handle the responsibilities mentioned in the job description above, you can now read on to find out what educational qualifications you might require. Expectations From A Reputation Manager A reputation manager is expected to: Have an understanding of search engine behavior, social media, forums, blogs, ratings and reviews, etc. These are considered to be very important for this role. Build dashboards and metrics and work towards enhancing and building the organization’s reputation by constantly measuring the effectiveness of your strategies. Establish policies and procedures, systems, processes, tools and standards that will avoid any negative impacts on the organization. Reaching out to dissatisfied customers is an important procedure to control negative reviews. Moreover, focusing on forums, tweets, images, and writing effective blog posts, or publishing positive reviews is also the responsibility of a reputation manager. Research online to find out all the negative keywords associated with a brand or individual and publish positive content that can then neutralize the effect of the former. Lead the management team in maintaining and improving the company’s reputation. Work with our customer care team to identify customers and send out email blasts to check customer's temperatures Educational Requirements: As the job of a reputation manager largely surrounds the digital world, having a degree in digital marketing, social media marketing/branding or industrial relations is recommended. Qualifications like a Bachelors or Masters in Business Management or Mass Communication would be ideal. Additional tools like SEO and knowledge in digital ecommerce will be an added advantage. You MUST have experience with reputation management. We would encourage potential ideas in how to legally and ethically improve our positive reviews and prevent any negative reviews. Please provide us your information so we can start the interview process. This is a 100% work from home position as is 100% of the rest of the company (even before Covid) so we are setup for remote work. This position will be paid bonus if the goals and milestones are met. THERADOME INC About THERADOME INC: We are an early growth medical device company with products in over 36 countries worldwide. We are based in San Francisco Bay Area and we have a small team of professionals located in various places around the country. We have been virtual since day 1 and have all of the tools for anyone to work from home. Company website: http://www.theradome.com